Reservation Policy

Thank you for choosing to stay at Hollywood Casino Joliet Hotel.

Check In Time is 4pm and Check Out Time is 11am.

Our cancellation policy is 2pm day of arrival. If you do not cancel by this time it will result in a 1 night room and tax cancellation fee.

Offer may be subject to Black Out dates. Offer based on double occupancy. Must present coupon and valid credit card at hotel front desk upon check in. Valid Marquee Rewards card and/or valid photo ID required. Casino complimentary room offers check in time is from 4pm - 8pm, reservations not guaranteed when checking in after 8pm. Tax not included. Failure to cancel reservations in advance may result in a non-cancellation charge. Hollywood Casino Joliet is not responsible for lost or stolen offers. Void in the event of printing error and if duplicated or altered. Not applicable to group reservations. Valid only at Hollywood Casino Joliet. Offer not valid for patrons who are excluded from Hollywood Casino Joliet.

Please remember the registered guest for this reservation must be 21 years and older and all children must be accompanied at all times on Hotel & RV Property. At time of check in you must present a valid form of photo identification and form of payment. We require a credit or debit card which will be authorized at time of check in for room, tax and $25 for any additional incidentals. All special promotional rates and/or Marquee Rewards offers must be presented at time of check in. Per Illinois Law weapons are prohibited on casino property, which include Casino, Hotel & RV Park. Hollywood Casino Joliet Hotel is a pet free hotel except for service animals.

Please contact our Hotel & RV Park staff at 888.436.7737 for any additional questions.

If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537).